GENESYS GCX-WFM RELIABLE TEST NOTES - LATEST GCX-WFM EXAM BOOK

Genesys GCX-WFM Reliable Test Notes - Latest GCX-WFM Exam Book

Genesys GCX-WFM Reliable Test Notes - Latest GCX-WFM Exam Book

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Tags: GCX-WFM Reliable Test Notes, Latest GCX-WFM Exam Book, GCX-WFM Dump Check, GCX-WFM Passing Score Feedback, New GCX-WFM Dumps Ppt

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New GCX-WFM Reliable Test Notes Pass Certify | Professional Latest GCX-WFM Exam Book: Cloud CX Workforce Management Certification

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q16-Q21):

NEW QUESTION # 16
Which two roles may have permission to manage activity codes in a management unit?
(Choose two)
Response:

  • A. Workforce Manager
  • B. Workforce Administrator
  • C. Customer Service Representative
  • D. IT Specialist

Answer: A,B


NEW QUESTION # 17
When creating a management unit, what key principle must be considered?
Response:

  • A. Enforcing hourly task completion
  • B. Aligning agents with specific scheduling requirements
  • C. Organizing agents by their daily availability
  • D. Ensuring minimal agent interaction

Answer: B


NEW QUESTION # 18
When setting up a work plan in Genesys Cloud, which two configurations are essential for defining agent work patterns?
(Choose two)
Response:

  • A. Activity codes for task identification
  • B. Agent skill level allocation
  • C. Daily shift start and end times
  • D. Real-time adherence settings

Answer: A,C


NEW QUESTION # 19
The forecast editor in Genesys Cloud primarily serves which purpose?
Response:

  • A. To handle quality assurance
  • B. To predict call volume and scheduling needs
  • C. To manage agent interactions
  • D. To define agent skill levels

Answer: B


NEW QUESTION # 20
Which of the following is NOT a component of a management unit?
Response:

  • A. Service Goal Template
  • B. Agent Group
  • C. Queue Assignment
  • D. Schedule Forecasting

Answer: C


NEW QUESTION # 21
......

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GCX-WFM Quiz Torrent: Cloud CX Workforce Management Certification - GCX-WFM Exam Guide & GCX-WFM Test Braindumps

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